These are members who have used the same device for different member accounts. Spammers gives more information about spam detection. This allows you to review the messages and catch anything that might be a concern. You have the option to ignore the member, they will pop up again if they do something that is concerning on your community or others.Ĭhats between members which include worry words or might be spam or scams are diverted for moderation. But please don't ban a multijoiner unless you have clear evidence of 'wrongdoing'. There is no national rule about how many communities it is reasonable for one person to join, that is up to local discretion. Information about possible spammer behaviours and present measures can be found here - Spammers. This section flags up members who have unusual freegling behaviour. You can reactivate Bouncing members if you wish. The list view default is to show all members, but you can select members who are banned, bouncing, who have notes or who are on the moderating team. See Inactive Members for information about members not active for a long time. See Banning for explanation of banning and unbanning a member. List of all members in your community/communities. Member Notes gives more information about moderator and system notes on a member's account. When members edit their approved posts, you can see the edits in this section. Messages that are not subject to moderation might have worry words involved, so these are flagged up here for you to review. The list of all messages on your community/communities. A message that is marked as Spam is used, behind the scenes, to train our spam filters. Under 'other actions', there is a button to report a member as a spammer, but only use this is you are sure the spam message isn't a one off anomaly as the member seems to be a sound freegler usually. Marking a message as Spam: If a message is spam, you can just mark the message as spam, or also mark the member as a spammer. This means a community can survive a glitch of non-moderation, but it shouldn't be relied on - it is important for the messages to be looked at as members and scammers will notice problem posts. If messages are left for more than 48 hours they will automatically approve. The red number shows those for communities where you are lead moderator, the blue for those on which you are back-up moderator. This is where the messages that need moderating arrive, whether generated on the website, email or via Trash Nothing. If you need extra message templates to deal with any member messages, see Sample Messages for ideas. ModTools should be self explanatory on each of the sections/pages, but for some more information and ideas, there are other sources/pages that might help - see below (in order of how they appear in the toolbars).įor more information on stats, have a look at Statistics Messages Now your Settings are sorted, you are ready to go. It is also a good idea to review these, say, annually to check that everything is still fit for purpose. You may like to get going with the basic features offered and once you are confident, come back and edit as you gain confidence or things change. Bulk Operations - this section will have some actions that you can use - watch this space!.For a full explanation of these, have a look at Substitution Strings. Substitution strings are used on lots of messages they are a special terminology you can put in standard messages, which ModTools expands more fully before it sends a message. Standard Messages - these are a range of template messages that you can use for moderating posts and members on your community.Also How to add a picture to a community home page The button to change you from actively moderating or back up is under Your Settings in this Community section.įor more information on shortlinks, have a look at Shortlinks. Community - choose ModTools settings for each community you are moderating, either as an active moderator or a backup.Personal - these are ModTools settings just for you.Select Settings from the left hand menu bar. That will work best, and you'll get notifications when there's stuff to do.įirst things first - set up ModTools for you and your community. If you're using a phone/tablet, then you should get the ModTools app from the Play Store or iTunes. If you don't have a preference, use Chrome. You can use ModTools from any browser, e.g.
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